| Lodging a Complaint | How to Lodge a Complaint?

How to Lodge a Complaint?

The ICB accepts written complaints only.  A complaint must be made in writing with full details of the subject of complaint, the insurer's name, the policy number, the claim amount and the completed Authorization Form together with copies of the following documents and submitted to the ICB by post, fax or email:

  1. Full set of policy document together with the application form;
  2. Claim form;
  3. Medical report / surveyor report / quotation for repair or repairs receipt / police statement;
  4. Written notification by Insurer with final decision to the claim dispute.

* Note: The average processing time for a complaint case is about four to six months.