The Insurance Complaints Bureau (ICB) was inaugurated on 16 January 2018. Building on the foundation of the Insurance Claims Complaints Bureau (ICCB) but with an expanded scope, the ICB provides a cost-effective and efficient alternative dispute resolution mechanism to help resolve ALL insurance disputes arising from personal insurance policies. Claim-related complaints are handled by way of adjudication under the Insurance Claims Complaints Panel while non-claim related complaints are handled by way of mediation provided by the ICB List of Mediators. All services are provided free to consumers.
Vision of the ICB is:
“To be the independent and trusted body to the insuring public in resolving claim and non-claim related monetary disputes arising from personal insurance policies. We aim to be impartial, efficient and user friendly with respect to all parties.”