| About the ICB | Introduction


The Insurance Complaints Bureau (ICB) was inaugurated on 16 January 2018 to supersede The Insurance Claims Complaints Bureau (ICCB) in providing a cost-effective and efficient alternative dispute resolution mechanism to help resolve ALL insurance disputes arising from personal insurance policies.

The ICB is an independent and impartial organization initiated by the insurance industry to provide consumers with a one-stop, convenient, effective and freely accessible platform in handling all insurance-related disputes of monetary nature.  Other than the existing adjudication service to handle claim-related complaints, the ICB will include mediation service to handle non-claim related disputes.  The new mediation service is expected to commence operation in Q2 2018.