When you visit our web site we record your visit only as a "hit" and do not collect any personally identifiable information from you. The Insurance Claims Complaints Bureau is committed to protecting the privacy of personal data in compliance with the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.
Data security is managed through the application of software that builds in a firewall protecting the data collected from being accessed by unauthorized persons outside the Insurance Claims Complaints Bureau.
As at the current time, all information obtained by the Insurance Claims Complaints Bureau is retained as historical record of its activities.
Use of Personal Data for Complaints Handling
From time to time, we may handle complaints via fax, e-mail, direct mail and/or other forms of communication you submit to us for such purposes. We are not allowed to use or transfer to others your personal data for direct marketing purposes without your consent. By providing us your personal data in response to our requests for complaint handing purposes, you consent to your personal data so provided being used or transferred to a third party by us for such specified purposes.
If you wish to request access to, correction of your personal data held by us, opt-out for our use or transfer of your personal data for complaints handing purposes to which you have consent before, you may do so by addressing to:
The Insurance Claims Complaints Bureau
29th Floor, Sunshine Plaza
353 Lockhart Road