| Disclaimer and Privacy Statement

Disclaimer and Privacy Statement


  • The contents of this website are provided for general information and do not constitute legal advice. Users should seek legal advice from their own lawyer.
  • While every effort is made to update this website from time to time and to ensure its accuracy, the Insurance Claims Complaints Bureau does not guarantee the timeliness, accuracy or completeness of the contents of this website.
  • The use of this website is at the user's own risk and the Insurance Claims Complaints Bureau does not guarantee that access to this website is completely safe and protected from viruses. The Insuracne Claims Complaints Bureau is not responsible for any damage or loss suffered (including damage to the user's system or loss of data) as a result of use of this website.


  • Any hyperlink from any other website to this website does not mean endorsement, approval or recommendation by the Insurance Claims Complaints Bureau.
  • ICCB provides hyperlinks to other locations on the Internet for information convenience purposes only. No endorsement, approval or recommendation of third party websites or content is implied.
  • The ICCB is not responsible for contents of any other websites or pages linked to this website.
  • This website may contain hyperlinks to other websites in which different privacy policies may apply.  You should be fully conversant with such privacy policies before you release your personal data in such web sites.

Privacy Policy

When you visit our web site we record your visit only as a "hit" and do not collect any personally identifiable information from you. The Insurance Claims Complaints Bureau is committed to protecting the privacy of personal data in compliance with the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

Data security is managed through the application of software that builds in a firewall protecting the data collected from being accessed by unauthorized persons outside the Insurance Claims Complaints Bureau.

As at the current time, all information obtained by the Insurance Claims Complaints Bureau is retained as historical record of its activities.

This privacy policy may be updated as the need arises.

Use of Personal Data for Complaints Handling

From time to time, we may handle complaints via fax, e-mail, direct mail and/or other forms of communication you submit to us for such purposes.  We are not allowed to use or transfer to others your personal data for direct marketing purposes without your consent.  By providing us your personal data in response to our requests for complaint handing purposes, you consent to your personal data so provided being used or transferred to a third party by us for such specified purposes.

If you wish to request access to, correction of your personal data held by us, opt-out for our use or transfer of your personal data for complaints handing purposes to which you have consent before, you may do so by addressing to:

The Insurance Claims Complaints Bureau
29th Floor, Sunshine Plaza
353 Lockhart Road
Hong Kong