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About the ICB
Introduction
Welcome Message
Objectives
The General Committee
Members List
Event Highlights
Lodging a Complaint
How to Lodge a Complaint?
Terms of Reference
Adjudication for Claim-related Complaints
Introduction
Processing of Claim-related Complaints Flow Chart
Insurance Claims Complaints Panel
Members of the Complaints Panel
Power of the Complaints Panel
Mediation for Non-claim related Complaints
Introduction
Processing of Non-claim related Complaints Flow Chart
The ICB List of Mediators
Information Centre
Annual Report
Newsletter (ICB Connect)
Media Release
Library for cases deliberated
by the Complaints Panel
Standard Forms
FAQ
Useful Link
Contact us
| Information Centre | Newsletter (ICB Connect)
Newsletter (ICB Connect)
Issue 1
Nov 2021
Issue 2
June 2022
Issue 3
July 2023
2520 2728
2520 1967
29/F, Sunshine Plaza
353 Lockhart Road , Wanchai, Hong Kong
icb.enquiry@icb.org.hk
| Information Centre | Newsletter (ICB Connect) 
